top of page

Creative Chords Privacy Policy

Last updated: 14.10.2025

​

At Creative Chords, we are committed to protecting your personal information and respecting your privacy. This policy explains how we collect, use, and protect personal data about students, parents, and visitors to our website.

​

1. Who We Are

Creative Chords is a music school providing instrumental and vocal tuition, workshops, and music programmes for children and adults.
Our contact details are:
📍 Creative Chords
📧 olivia@creativechords.couk
🌐 www.creativechords.co.uk
We are the data controller for the personal data we collect.

​

2. What Information We Collect

We collect and store personal data necessary to run our lessons, events, and communications effectively. This may include:

  • Student details: name, date of birth, age, instrument, progress notes

  • Parent/guardian details: name, phone number, email address, home address

  • Payment details: (handled securely via third-party payment processors; we do not store card details)

  • Health and safety information: relevant medical or learning needs (only with consent)

  • Images and videos: with consent, used for promotional purposes or lesson feedback

  • Website data: cookies, IP address, and usage analytics

 
3. How We Use Your Information

We use personal data to:

  • Manage lesson scheduling and attendance

  • Communicate about lessons, updates, and events

  • Provide lesson feedback and progress reports

  • Manage billing and payments

  • Ensure student safety and wellbeing

  • Promote Creative Chords (only with your explicit consent for photos or testimonials)

  • Comply with legal or safeguarding obligations

 
4. Lawful Basis for Processing

We process data under the following lawful bases:

  • Contract: to deliver the lessons and services you’ve booked

  • Consent: for photos, marketing communications, or sharing testimonials

  • Legal obligation: for safeguarding or record-keeping

  • Legitimate interest: to manage and improve our operations and communications

 
5. Data Storage and Security

We store personal information securely using password-protected systems and cloud services that comply with UK data protection standards.
We keep your data only as long as necessary, typically up to two years after your lessons end, unless legally required to retain it longer.

 
6. Sharing Your Data

We only share personal data when necessary and with trusted third parties such as:

  • Payment processors (e.g., Stripe, GoCardless)

  • Email service providers (for newsletters and updates)

  • Teaching staff working with your child (bound by confidentiality agreements)

We never sell your personal data.

 
7. Your Rights

You have the right to:

  • Access your personal data

  • Request correction or deletion

  • Withdraw consent at any time

  • Object to how we process your data

  • Request data transfer to another provider

To exercise any of these rights, contact us at [Insert email].

 
8. Photos, Videos, and Recordings

We may take photos or videos during lessons or events for use on our website, social media, or printed materials.
We will always ask for your consent first, and you may withdraw it at any time.

 
9. Cookies and Website Analytics

Our website may use cookies to improve your browsing experience and collect anonymous usage statistics via tools such as Google Analytics. You can disable cookies in your browser at any time.

 
10. Changes to This Policy

We may update this Privacy Policy from time to time. The most recent version will always be available on our website.

 
11. Contact Us

If you have any questions or concerns about this policy or how we handle your data, please contact:

Creative Chords
📧 olivia@creativechords.co.uk
📍 31 Walton Road, East Molesey, KT8 0DH

bottom of page